Refunds & Rescheduling
All purchases are final. Deposits are non-refundable, no exceptions. Deposits are used to confirm your appointment, guaranteeing your spot, and to prevent no-shows. Remaining balance of service selected must be paid at the appointment, accepted methods listed in FAQ. This is non-refundable as well.
However, We are able to transfer your deposit to another appointment time slot, only upon availability of another appointment slot, and if We are given at least a 72 hour notice by you. We can transfer your appointment time up to 3 times, the first being complimentary, and each of the following two with an extra $30 charge. All transfers should have a 72 hour notice. Less than 24 hour reschedule notice will be charged an additional $100 fee for time inconvenience.
Please contact Us via text message or email if you have not received a response to your appointment transfer date request in 24 hours.
Cancellations
Appointments are to be canceled at least 72 hours prior. Deposits are non-refundable. Deposits are non-transferrable after cancelling an appointment. New deposit for new appointments.
If appointment is canceled within 72 hours of the appointment, next appointment will require an additional $100 to total service charge, paid in the deposit.
If you are a no-call / no-show, you will be charged for the full appointment. Next appointment will require a new deposit.
Appointments cancelled within 24 hours of the appointment time will be charged $100 inconvenience fee on the card on file, the deposit will be lost as well.
Payment Policy
Payments made to Us for our services and deposits for such can be done with PayPal, or with credit or debit card through Wix or Acuity (Square). Their policies can be found on Our Privacy Policy page. If your credit or debit card, or account cannot be verified, is invalid, or is not otherwise acceptable, your appointment may be cancelled automatically. You will be notified of such. The remainder of your balance of service selected must be paid at the appointment, accepted methods are cash, Apple Cash, and Zelle.
All prices and availability of services or products are subject to change and will be updated on the website. Price changes do not apply to those who have already paid a deposit and booked their appointment.
Changes to Policies
We reserve the right to change this Payment, Refunds and Cancellations policy terms and conditions at any time. Any such changes will be posted on the website. It is your responsibility to check the policies whenever you use Our Service.
Contact Us
If you have any questions or concerns, feel free to contact Us. We are always happy to help and may have a solution for you!
Please give yourself plenty of time to find the studio located in 3512 WORTHINGTON BLVD, Frederick, MD